FAQ
Are you a manufacturer or a trading company?
We are a tea brand working closely with trusted producers in core tea-producing regions of China. While we do not directly manufacture the tea, we oversee every step of the process to ensure quality and authenticity.
Where is the company located?
Our headquarters are in China, rooted in the heart of traditional tea culture, and close to the finest tea gardens across 13 major production regions.
What products can you supply?
We specialize in premium Chinese teas, including white tea, green tea, oolong tea, jasmine tea, black tea, raw and ripe pu-erh, and curated tea gift sets. We also offer tea accessories and custom tea solutions for businesses.
How long have you been involved in this market?
Since 2012, we have been deeply committed to sourcing and promoting authentic Chinese teas, building strong relationships with tea producers, and serving tea enthusiasts worldwide.
Where are your main markets?
Our main markets are Europe, the United States, and other regions with a growing appreciation for authentic Chinese tea. We ship globally to serve tea lovers everywhere.
How many agents or wholesalers are there overseas?
While we primarily operate as an independent cross-border e-commerce platform, we are willing to collaborate with agents or wholesalers to expand the reach of Chinese tea culture.
Can you use a specified packing method?
Yes, we are happy to accommodate specific packing requests for bulk orders or customizations. Please contact us to discuss your needs.
Do you have a warehouse?
Yes, we maintain storage facilities in China to ensure that our teas are properly stored and shipped in excellent condition.
Does the product itself support OEM customization?
Yes, we provide OEM and private-label options for bulk orders. Contact us for more details on customization and branding opportunities.
What is the minimum order quantity (MOQ)?
For most retail products on our website, there is no MOQ, so you can purchase even a single item. For custom orders or wholesale requests, the MOQ depends on the product and customization level.
Can you provide a product catalog?
Yes, a digital product catalog is available upon request. Please contact us via email or through our website to receive one.
What is the mass production time and delivery time?
Mass production times depend on the order size and customization. Typically, delivery to Europe or the US takes 7-14 business days once the order is shipped.
What are your payment terms and conditions?
We accept major credit cards, PayPal, and other secure payment methods. For large or custom orders, a 30%-50% deposit is required, with the balance payable before shipping.
What is your after-sales service policy?
We are committed to customer satisfaction. If you encounter any issues, we provide a replacement or refund for defective products within 30 days of purchase. For bulk orders, specific after-sales terms can be arranged.
Are your teas pesticide-free?
Yes, all our teas are pesticide-free and undergo rigorous testing, including SGS-certified checks for 574 pesticide residues and heavy metals, to guarantee their safety and purity.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package on our website or the courier's tracking page.
How can I be sure the tea I buy is authentic?
Teasential sources all its teas directly from traditional tea-producing regions in China. Each tea is tested for quality, ensuring it meets strict standards for authenticity, flavor, and safety. Our partnerships with trusted producers guarantee every product's genuine origin.
Will the tea stay fresh during international shipping?
Yes, we package our teas in high-quality, airtight packaging designed to maintain freshness during transit. Whether it's loose-leaf tea or gift sets, our packaging ensures the tea arrives in optimal condition.
Is buying tea online from a Chinese brand safe?
Absolutely. Teasential employs secure payment gateways, including PayPal and major credit cards, to ensure your transactions are safe. We are committed to providing a trustworthy and transparent shopping experience.
We are a tea brand working closely with trusted producers in core tea-producing regions of China. While we do not directly manufacture the tea, we oversee every step of the process to ensure quality and authenticity.
Where is the company located?
Our headquarters are in China, rooted in the heart of traditional tea culture, and close to the finest tea gardens across 13 major production regions.
What products can you supply?
We specialize in premium Chinese teas, including white tea, green tea, oolong tea, jasmine tea, black tea, raw and ripe pu-erh, and curated tea gift sets. We also offer tea accessories and custom tea solutions for businesses.
How long have you been involved in this market?
Since 2012, we have been deeply committed to sourcing and promoting authentic Chinese teas, building strong relationships with tea producers, and serving tea enthusiasts worldwide.
Where are your main markets?
Our main markets are Europe, the United States, and other regions with a growing appreciation for authentic Chinese tea. We ship globally to serve tea lovers everywhere.
How many agents or wholesalers are there overseas?
While we primarily operate as an independent cross-border e-commerce platform, we are willing to collaborate with agents or wholesalers to expand the reach of Chinese tea culture.
Can you use a specified packing method?
Yes, we are happy to accommodate specific packing requests for bulk orders or customizations. Please contact us to discuss your needs.
Do you have a warehouse?
Yes, we maintain storage facilities in China to ensure that our teas are properly stored and shipped in excellent condition.
Does the product itself support OEM customization?
Yes, we provide OEM and private-label options for bulk orders. Contact us for more details on customization and branding opportunities.
What is the minimum order quantity (MOQ)?
For most retail products on our website, there is no MOQ, so you can purchase even a single item. For custom orders or wholesale requests, the MOQ depends on the product and customization level.
Can you provide a product catalog?
Yes, a digital product catalog is available upon request. Please contact us via email or through our website to receive one.
What is the mass production time and delivery time?
Mass production times depend on the order size and customization. Typically, delivery to Europe or the US takes 7-14 business days once the order is shipped.
What are your payment terms and conditions?
We accept major credit cards, PayPal, and other secure payment methods. For large or custom orders, a 30%-50% deposit is required, with the balance payable before shipping.
What is your after-sales service policy?
We are committed to customer satisfaction. If you encounter any issues, we provide a replacement or refund for defective products within 30 days of purchase. For bulk orders, specific after-sales terms can be arranged.
Are your teas pesticide-free?
Yes, all our teas are pesticide-free and undergo rigorous testing, including SGS-certified checks for 574 pesticide residues and heavy metals, to guarantee their safety and purity.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package on our website or the courier's tracking page.
How can I be sure the tea I buy is authentic?
Teasential sources all its teas directly from traditional tea-producing regions in China. Each tea is tested for quality, ensuring it meets strict standards for authenticity, flavor, and safety. Our partnerships with trusted producers guarantee every product's genuine origin.
Will the tea stay fresh during international shipping?
Yes, we package our teas in high-quality, airtight packaging designed to maintain freshness during transit. Whether it's loose-leaf tea or gift sets, our packaging ensures the tea arrives in optimal condition.
Is buying tea online from a Chinese brand safe?
Absolutely. Teasential employs secure payment gateways, including PayPal and major credit cards, to ensure your transactions are safe. We are committed to providing a trustworthy and transparent shopping experience.
